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US anti-disinformation guardrails fall in Trump's first 100 days
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Dick Barnett, two-time NBA champ with Knicks, dies at 88
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Arteta faces Champions League showdown with mentor Luis Enrique
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Niemann wins LIV Mexico City to secure US Open berth
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Slot plots more Liverpool glory after Premier League triumph
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Novak and Griffin win PGA pairs event for first tour titles
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Inter Miami unbeaten MLS run ends after Dallas comeback
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T'Wolves rally late to beat Lakers, Knicks edge Pistons amid controversy
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Japan's Saigo wins playoff for LPGA Chevron title and first major win
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Trump tells Putin to 'stop shooting' and make a deal
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US says it struck 800 targets in Yemen, killed 100s of Huthis since March 15
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Conflicts spur 'unprecedented' rise in military spending
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Gouiri hat-trick guides Marseille back to second in Ligue 1
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Racing 92 thump Stade Francais to push rivals closer to relegation
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Inter downed by Roma, McTominay fires Napoli to top of Serie A
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Usyk's unification bout against Dubois confirmed for July 19
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Knicks edge Pistons for 3-1 NBA playoff series lead
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FA Cup glory won't salvage Man City's troubled season: Guardiola
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Bumrah, Krunal Pandya star as Mumbai and Bengaluru win in IPL
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Amorim says 'everything can change' as Liverpool equal Man Utd title record
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Iran's Khamenei orders probe into port blast that killed 40
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Salah revels in Liverpool's 'way better' title party
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Arsenal stun Lyon to reach Women's Champions League final
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Slot 'incredibly proud' as Liverpool celebrate record-equalling title
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Israel strikes south Beirut, prompting Lebanese appeal to ceasefire guarantors
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Smart Slot reaps rewards of quiet revolution at Liverpool
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Krunal Pandya leads Bengaluru to top of IPL table
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Van Dijk hails Liverpool's 'special' title triumph
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Five games that won Liverpool the Premier League
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'Sinners' tops N.America box office for second week
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Imperious Liverpool smash Tottenham to win Premier League title
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Man City sink Forest to reach third successive FA Cup final
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Toll from Iran port blast hits 40 as fire blazes
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Canada car attack suspect had mental health issues, 11 dead
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Crowds flock to tomb of Pope Francis, as eyes turn to conclave
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Inter downed by Roma, AC Milan bounce back with victory in Venice
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Religious hate has no place in France, says Macron after Muslim killed in mosque
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Last day of Canada election campaign jolted by Vancouver attack
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Barcelona crush Chelsea to reach women's Champions League final
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Nine killed as driver plows into Filipino festival in Canada
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Germany marks liberation of Bergen-Belsen Nazi camp
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Hojlund strikes at the death to rescue Man Utd in Bournemouth draw
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Zelensky says Ukraine not kicked out of Russia's Kursk
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Zverev, Sabalenka battle through in Madrid Open, Rublev defence over
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Ruthless Pogacar wins Liege-Bastogne-Liege for third time
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Bumrah claims 4-22 as Mumbai register five straight IPL wins
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No place for racism, hate in France, says Macron after Muslim killed in mosque

ICS Partners with CallCabinet to Enhance Compliant Customer Service
ICS.cx and CallCabinet are partnering to deliver top-notch customer experience, operational efficiency, and actionable AI-driven insights. CallCabinet is the leading cloud-native call recording and analytics solution for contact centers.

Ken Kiernan, ICS President, commented, "Our partnership with CallCabinet benefits mid-size clients who need on-premise or cloud-based contact center solutions. Pairing CallCabinet's reliable platform with ICS white glove service delivers faster time-to-value and superior customer experience."
CallCabinet and ICS offer military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more. End-to-end customer journey insight accompanies every deployment with selective AI transcription and call summarization capabilities. CallCabinet integrates with Cisco Webex, Microsoft Teams, Zoom, Avaya, and most leading customer experience platforms.
ICS sells and supports Best-of-Breed Customer Experience solutions, including CallCabinet, NICE, Zoom, Omelia, Eventide, Wilmac Technologies, Frontline Group, and others. The ICS Best-of-Breed portfolio includes AI-based solutions for IVA, workforce engagement management (WEM), omnichannel recording and treatment, automation, behavioral and interaction analytics, and WFM, all supported by U.S.-based on-staff customer support engineers.
Through the end of 2024, ICS is offering 100 hours of its CX Journey mapping service free to new customers who sign up for the ICS WFM Cloud Service or a similar contact center investment through its Best-of-Breed program (150 agent minimum).
To learn more about CallCabinet and ICS, or to claim your 100 hours of free ICS CX Journey Mapping, please see: www.ics.cx/contact
About ICS.cx
Since its founding in 2007, ICS.cx has excelled in state-of-the-art customer experience (CX) systems and now serves all aspects of contact center management, including legal, reporting, and compliance requirements. ICS.cx integrates solutions from multiple leading CX suppliers and operates the ICS Workforce Management cloud service that applies AI and machine learning to help businesses manage their workforce and call center operations. ICS.cx has installed and supported solutions as large as 10,000 seats for financial, insurance, healthcare, consumer products, and other companies dedicated to superior customer experiences. ICS.cx designs, installs, and supports CX solutions, driving customer engagement and encouraging agents through best-in-class AI, omnichannel, and automation solutions. CX consultants can sign up for the ICS Best-of-Breed program to access the industry's leading CX products and ICS Best-of-Breed Engineering Support.
Contact Information
Jessica Lombao
[email protected]
SOURCE: ICS.cx
F.Bennett--AMWN