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Palestinian official tells ICJ Israel using aid blockage as 'weapon of war'
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France arrests 25 in police raids after prison attacks
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Kim Kardashian's next star turn is in a Paris courtroom
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Syria group says military chief arrested in UAE
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Anger in Indian Kashmir at demolitions and detentions
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Italy bank merger wave heats up as Mediobanca eyes Banca Generali
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Putin critic Johann Wadephul, Germany's incoming foreign minister
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Cardinals expected to pick conclave date to elect new pope
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French mosque murder suspect arrested in Italy
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China says on 'right side of history' in trade standoff with US
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Stock markets mostly rise as investors eye trade talks
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Fires rage 2 days after Iran port blast killed 40
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Yemen's Huthi rebel media says 68 killed in US strikes on migrant centre
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Man rescued from Mount Fuji twice in one week: reports
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Canada votes for new government to take on Trump
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Top UN court to open hearings on Israel's aid obligation to Palestinians
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Philippines denies 'irresponsible' Chinese report on disputed reef
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T'Wolves win to push Lakers to brink, Celtics, Knicks and Pacers win
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Myanmar marks month of misery since historic quake
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South Korea's SK Telecom begins SIM card replacement after data breach
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Women's flag football explodes in US as 2028 Olympics beckon
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'Hunger breaks everything': desperate Gazans scramble for food
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Suspect charged with murder in Canada car attack that killed 11
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Lost to history: Myanmar heritage falls victim to quake
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Romania far-right rides TikTok wave in election re-run
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Trial begins in Paris over 2016 gunpoint robbery of Kim Kardashian
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Trump thinks Zelensky ready to give up Crimea to Russia
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North Korea confirms troop deployment to Russia's Kursk
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Romania presidential election re-run under Trump shadow
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Asian markets mixed as investors eye trade talks
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T'Wolves push Lakers to brink of elimination, Celtics and Knicks win
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Suspect charged with murder in Canada car attack that left 11 dead
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Smart driving new front in China car wars despite fatal crash
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Cardinals set to pick conclave date to elect new pope
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Miami's unbeaten MLS run ends after Dallas comeback
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After 100 days in office, Trump voters still back US president
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US anti-disinformation guardrails fall in Trump's first 100 days
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Dick Barnett, two-time NBA champ with Knicks, dies at 88
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PSG hope to have Dembele firing for Arsenal Champions League showdown
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Arteta faces Champions League showdown with mentor Luis Enrique
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Niemann wins LIV Mexico City to secure US Open berth
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Slot plots more Liverpool glory after Premier League triumph
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Novak and Griffin win PGA pairs event for first tour titles
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Q2 Metals Extends Mineralized Zone Strike Length to 1.5 Kilometres and Concludes the 2025 Winter Program at the Cisco Lithium Project in Quebec, Canada
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Empire Metals Limited - Extensive High-Grade Titanium Zones Confirmed
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Hemogenyx Pharmaceuticals PLC Announces Final Results
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Inter Miami unbeaten MLS run ends after Dallas comeback
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T'Wolves rally late to beat Lakers, Knicks edge Pistons amid controversy
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Japan's Saigo wins playoff for LPGA Chevron title and first major win
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Trump tells Putin to 'stop shooting' and make a deal

Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel Options for Bucher + Suter Private Cloud Contact Center Customers
Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions. This collaboration enhances Bucher + Suter's private cloud offerings by integrating Upstream Works' advanced omnichannel capabilities, providing customers with expanded engagement options beyond the current Cisco ECE platform.
Today's businesses require seamless, personalized interactions across channels. Through this partnership, Bucher + Suter will deliver omnichannel solutions tailored to meet the evolving demands of industries such as banking, healthcare, government, and retail. With Upstream Works' technology, Bucher + Suter's private cloud clients will gain real-time, unified interactions across voice, email, chat, social media, SMS, messaging, video, and co-browse channels and a suite of AI orchestration capabilities to power and automate self-service, agent assistance and exceptional customer experiences.
Comments on the News
"We are thrilled to partner with Upstream Works to enhance the omnichannel options for our private cloud customers," said Martin Wüthrich, CEO of Bucher + Suter. "This partnership aligns with our commitment to deliver secure, industry-leading solutions that simplify and elevate customer interactions through our Cisco-based architecture."
"We are excited about our partnership with Bucher + Suter and enabling Cisco clients to accelerate their customer experience transformation plans," said Rob McDougall, CEO of Upstream Works. "Together, we're helping organizations with channel integrated experiences, AI-powered self-service, and real-time Agent Assist to improve productivity, customer experience and operational efficiency."
About Bucher + Suter | www.bucher-suter.com
For over 40 years, Bucher + Suter has been at the forefront of delivering Cisco-based customer experience solutions, specializing in contact center and CRM integrations for industries worldwide. With a focus on optimizing customer interactions, Bucher + Suter is dedicated to bringing sophisticated, flexible, and secure solutions to the market, ensuring businesses achieve their strategic customer engagement goals.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready AI and omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Their flexible, agent-first desktop solutions support digital transformation, innovation, and business growth and enable on-premise and cloud contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies worldwide and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes.
Cisco is a trademark of Cisco, Inc.
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Upstream Works Media Contact:
Escalate PR for Upstream Works
[email protected]
Bucher + Suter Media Contact:
Richard Henke
Bucher + Suter
+41 (0)31 917 52 68
[email protected]
SOURCE: Upstream Works
A.Mahlangu--AMWN